Get in touch

Questions, feedback, a bug or a feature request for CountIn? Send a message through the form on this page or email [email protected]. We read every message and reply by email when a message needs a reply, so keep an eye on your inbox and your spam folder.

Three things you can fix without writing

A lost access link. Every purchase comes with an access link by email. If it is gone, open the export panel in CountIn, choose "Already purchased?" and enter the email you paid with. The link is sent again within a minute.

A refund. Every plan and the Lifetime purchase come with a 30-day money-back guarantee, even if you have already exported files. Write from the email you paid with and say you want a refund. Nothing else is needed; the details are in the terms.

Your files. Uploads and exports are deleted from our server within 24 hours, so there is nothing to ask us to remove, and nothing we can recover after that. Export again from the file on your computer.

What helps when you report a problem

A count-in that lands late, a click with the accent on the wrong beat, a tempo that reads double: these are the messages we most want to get. Include the song title and artist, the time in the track where it goes wrong, and the browser and device you used. The file itself is gone from our server within a day, so a title tells us more than an attachment would.

Feature requests

CountIn is built by a musician who gigs with it, and the list of things to build is short, so a clear request has a real chance of being made. Say what you were trying to do at rehearsal or on stage, not only the name of the feature.

Press, partnerships and invoices

The same address, [email protected], with a subject line that says what it is about.

Looking for the tool? Open CountIn, or try the free BPM finder, the tap tempo tool, and the key changer.